1. Who we are:

  • We are fairgategroup.ltd, the data controller responsible for your personal data.
  • Our registered place of business is: 22–24 Ely Place, London, EC1N 6TE You can reach us at: privacy@fairgategroup.ltd

2. What personal data we collect:

  • We may collect: Contact details (e.g., name, email) if you make an enquiry Technical data (e.g., IP address, device and browser details) for security and site performance Information provided via our reporting form / fraud reporting service, which may include personal details, incident descriptions, and any evidence you choose to share

3. How we use your data

  • We process your data to: Respond to enquiries and deliver requested services
  • Maintain and improve our website’s security and functionality Receive, assess, and respond to reports made through our fraud reporting form, including passing information to the relevant authorities or organisations where appropriate

4. Legal basis for processing

We rely on: Your consent (e.g., when you contact us directly) Our legitimate interests (e.g., website operation and handling reports effectively) Legal obligations (e.g., where we are required to share fraud-related information with law enforcement or regulatory bodies)

5. Data retention Your data is kept only as long as reasonably necessary: Enquiry data is generally retained for up to [insert timeframe, e.g., 12 months] Fraud report data may be retained longer where required to investigate or cooperate with authorities, and will otherwise be deleted once it is no longer needed

6. Data storage and security We store your data in secure systems with industry-standard safeguards. Access is limited to authorised staff, and any third parties processing data on our behalf are contractually bound to keep it secure.

7. Sharing with third parties

  • We may share data with: Our website hosting provider (WordPress.com) for essential site functionality
  • Email service providers, if you sign up for updates
  • Relevant law enforcement agencies, regulators, or partner organisations in relation to fraud reports We restrict data sharing to trusted partners and ensure it is done lawfully.

8. Cookies

  • We do not use cookies for tracking, analytics, or marketing purposes. Please note that WordPress, our hosting platform, may set essential cookies to ensure the website functions properly. These are outside our direct control but are strictly necessary for site performance.

9. International transfers

  • If any data is transferred outside the UK, we ensure it only goes to locations with adequate protection, or under appropriate safeguards.

10. Your rights You have the right to:

  • Access, correct or erase your data Restrict or object to processing Request data portability To exercise these, contact us at the email above. You also have the right to lodge a complaint with the ICO.

11. Policy updates

We may update this policy occasionally. Changes will be posted here, and where significant, we’ll notify you directly.